Shipping & returns
Everything about your shipment
Processing times, shipping options, and return policy — all in one place so you can shop with peace of mind.
Important info before ordering
Everything you need to know about processing, shipping, and receiving your order
Order Processing Times
All orders are gracefully processed within 1-2 business days from your purchase date, and then lovingly dispatched according to your chosen shipping method.
Shipping Times
Shipping times typically range from 1-5 business days, depending on your beautiful location and the shipping method you've selected.
Order Updates
Once your order has been lovingly processed and dispatched, you'll receive a delightful email confirming that your package is gracefully on its way to you.
Shipping options
Two convenient tracks, with clear free shipping thresholds
Option 1
UPS Pickup Point Delivery
For purchases under ₪249, delivery to a convenient pickup point is just ₪28. You can gracefully select your preferred pickup location on the payment page.
Option 2
Home Delivery
For purchases under ₪399, enjoy the convenience of home delivery for just ₪53, delivered directly to the address you provided in your order.
Returns & refunds
A clear and simple policy, so you can shop with peace of mind
We want you to feel utterly confident with every beautiful purchase. That's why our returns policy is wonderfully clear: you may return unopened products in their original packaging within a specified timeframe, simply by coordinating with our lovely customer service team.
How long do I have to return a product?
You may gracefully return a product within 14 business days from the moment you receive it, provided it remains completely unopened and in its original, pristine packaging.
What can I receive instead of a return?
You have the lovely option to receive a refund to the original payment method used for your transaction, or a credit for a future delightful purchase on our Website.
Who is responsible for return shipping?
The cost of return shipping is kindly borne by the customer.
How do I actually return a product?
To gracefully initiate a return, please kindly reach out to our customer service team, who will provide you with precise instructions for the next steps.
Can opened lenses be returned?
Regrettably, no. In accordance with the Ministry of Health guidelines, opened contact lenses cannot be returned. We can only accept returns for products that remain beautifully unopened and in their original packaging.
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