Fancylook · Customer Service
We'd love to hear from you
Have a question about a lens? Want to consult before ordering? Leave an inquiry or write to us directly on WhatsApp.
Real people, not bots
Every inquiry comes directly to us. We answer — not an automated system.
Reply within one business day
You sent? We'll get back to you promptly and properly — no waiting a week.
Not sure? We'll find the right fit together
Don't know which color suits you? That's what we're here for — before, during, and after your purchase.
Contact channels
Choose what's convenient for you
Email — for detailed inquiries
service@fancylook.co.ilAfter hours? Send an email — we'll reply in the morning
Business hours
Inquiries after hours — we'll get back to you the next business day
Write to us
Tell us how we can help
Fill in the details and we'll get back to you — usually within one business day.
Want a faster response?
If the inquiry is about an existing order — include the order number or the name on the order. It saves back-and-forth and lets us answer more accurately the first time.